GUIDE

Payment Methods

You may choose from the following payment methods at our store.

■ Credit Cards


You can use VISA, Diners, MASTER, JCB, and American Express cards.Orders will be shipped promptly once we receive notification of payment completion from the credit card company.


Shipping Information

Orders are shipped via Yamato Transport or Sagawa Express, depending on the region (delivery provider cannot be specified).

Free shipping on orders over 15,000 yen (including tax)

■ Shipping fees for orders under 15,000 yen (including tax)

Shipping Area   Shipping Fee
Hokkaido 1,760 yen
Tohoku 1,100 yen
Kanto 880 yen
Chubu 770 yen
Kansai, Chugoku, Shikoku 660 yen
Kyushu 550 yen
Okinawa 1,320 yen

We may perform identity verification for high-value items.
◆Please be sure to provide your mobile phone number.

Some areas will be delivered via Sagawa Express.

■ Date and Time Specifications

You can specify the following time slots.



■ Estimated Delivery Time

Orders placed by 2:00 PM will be shipped on the same day.
We ship on Saturdays, Sundays, and holidays, but please note that we may have business holidays on weekdays.
Please check the tracking number included in your shipping confirmation email.

■ Regarding Preferred Delivery Dates

We cannot accommodate date specifications that are not available for selection.
(This also applies to requests written in the comments section.)
After your order is confirmed, please ensure you receive it within one week.
If you are unable to receive the package, your order will be cancelled.
Depending on the item, even if you specify a delivery date and time, delays may occur due to weather or traffic conditions, so we may not be able to meet your request.
Please understand this in advance.

In the event of earthquakes or other disasters, deliveries to affected areas may be significantly delayed.

Regarding Receipt of Goods

Please be sure to verify that the items received match your order upon arrival.

Regarding Returns

We do not accept returns except for defective items.
In the case of initial defects, please contact our store within 3 days of receiving the item.
Please note in advance that we do not accept returns for reasons such as the item not matching your image, nor do we accept returns for sale items or items purchased using coupons.

Regarding Size Exchanges

Size exchange is a service for our members. Exchanges are accepted only if the desired size is in stock.
We only accept items that are completely unused (unused condition, with all accessories and tags attached) and maintain the same condition as when they were shipped.

＊Please note that exchanges will be refused in the following cases:

  • Items purchased using coupons or items on sale
  • Cases where more than 3 days have passed since the product was received
  • Items that come into direct contact with the skin (T-shirts, underwear, socks, etc.)
  • Items with the product tag removed
  • Items that have been used
  • Items that show changes from the delivered state, such as stains, scratches, or significant wrinkles
  • Items with odors such as tobacco, mothballs, sweat, or perfume attached
  • Items that have been washed, altered, or repaired
  • Items returned without prior contact with our store
  • Items that have been used, or whether used or not, show dirt, scratches, or have been washed, altered, or repaired
  • Items where shipping labels or adhesive tape were applied directly to the product or its original packaging

In particular, many exchange requests are refused due to the presence of odors. Please be very careful to avoid exposing items to perfumes or tobacco when trying them on.

If we determine upon arrival that the item is not in a condition suitable for exchange, we will return it to you at your expense (shipping collect).

■ Return Deadline

If you receive a defective item or an item that differs from your order, please contact us via the inquiry form within 3 days of arrival. (Shipping costs will be covered by our store.)

Free One-Way Shipping for Shoe Size Exchanges

Our store covers the one-way shipping cost for shoe size exchanges.
Please be sure to contact the store in advance if you wish to exchange a size.

Other Notes

  • Measurements are taken with the item lying flat, so there may be slight discrepancies.
  • Actual product colors may differ depending on your device, monitor, or the lighting conditions (indoor/outdoor) under which the photos were taken.
  • Differences in color appearance will not be considered a defect on our part.